Helpful guides & expert advice
Practical advice, how-to-guides and expert insights to help you look after
your home and make informed decisions

4.9 rated based on over 240 Google Reviews





Let’s be honest — when was the last time you thought about your plumbing? For most people, it’s only when something goes wrong: a burst pipe, a cold shower, or a boiler breakdown on the coldest morning of the year.
That’s exactly why plumbing maintenance plans exist. But are they actually worth the money? Or are they just another monthly expense that sounds good on paper but rarely pays off?
At EPM, we’ve been asked this question dozens of times. So today, I’m going to answer it with complete honesty — the way we’d explain it to a customer over a cuppa.
In simple terms, a plumbing maintenance plan is a service contract you pay for monthly or annually. It typically covers things like:
Annual boiler servicing
Emergency callouts
Routine checks on your system
Priority appointments
Sometimes, discounts on repairs or replacement parts
Think of it like AA cover — but for your pipes, boiler, and heating system.
Yes — if you want peace of mind and avoid big surprise bills
Let’s say your boiler breaks down in the middle of winter. Without a plan, a callout and repair could easily cost £200–£600, depending on the issue. If it needs replacing? You’re into £2,000+ territory fast.
With a plan, you’re often covered for emergencies, and your boiler is serviced regularly to catch issues before they turn into breakdowns.
It’s about prevention, not just protection.
We’ve seen countless situations where a yearly service caught a minor fault that would’ve turned into a major leak or boiler failure — saving the homeowner hundreds (if not thousands) in repair costs.
No — if you’re already on top of regular servicing and happy to pay as you go
If you’re the type of person who never misses a boiler service, keeps an eye on your system, and doesn’t mind dealing with plumbing issues as they crop up — a maintenance plan might not save you money.
In fact, some people prefer to put aside a bit each month into a “rainy day fund” for household repairs. That can work too — as long as you’re consistent.
Bottom line: if you're proactive and organised, you may not need a plan. But if you're forgetful, busy, or just want someone else to take that responsibility off your plate, it can be worth every penny.
Not all plumbing maintenance plans are created equal — and here’s where people often get stung. Some plans are cheap because they cover very little. Others look expensive but include things like:
Unlimited callouts
Parts and labour on repairs
Annual gas safety certificates (great for landlords)
Priority service in emergencies
At EPM, for example, our plans include:
Full boiler service every year
Discounted emergency callouts (depending on the cover level)
Priority booking — especially important in winter when everyone’s calling
System checks to spot leaks, pressure issues, and water quality problems before they escalate
We also offer a selection of EPM subscription plans tailored to different needs — from essential cover to more comprehensive options. You can even choose add-ons for electrical systems or general home maintenance, giving you broader peace of mind under one roof.
We’re called out daily for problems that could’ve been prevented with regular checks. Here are a few examples:
Boilers losing pressure due to minor leaks or faulty expansion vessels
Radiators not heating up from trapped air or sludge buildup
Leaks from old pipework that would’ve been spotted during a service
Frozen condensate pipes in winter (yes, we still see this every year!)
A solid maintenance plan helps you catch these issues early, saving money and stress.
Good question — and we get asked this a lot. Most manufacturers require you to service your boiler annually to keep the warranty valid. If you skip it, you could lose your cover entirely.
So even if you don’t want a full plumbing plan, a yearly service is non-negotiable if your boiler’s under warranty.
A maintenance plan makes sure you never forget it — and we send reminders so it’s off your to-do list.
Some national providers offer what looks like a bargain — but dig into the small print, and you’ll find:
No cover for older boilers
Extra charges for callouts during evenings/weekends
Strict exclusions on common faults
Long wait times for appointments
That’s why we always recommend reading the details and choosing a local, reputable provider who actually picks up the phone when you call.
That’s us, by the way. EPM. Local, reliable, and Gas Safe registered.)
Here’s the honest truth:
•Yes, if you want peace of mind, priority service, and regular maintenance without having to think about it.
• Maybe, if you're confident managing plumbing issues yourself or budgeting separately.
• No, if you’re already on top of everything and don’t mind dealing with emergencies as they come.
For many of our customers, especially families, landlords, and busy professionals, the value is in the convenience and peace of mind — not just the savings.
Whether you decide to go for a plan or not, the most important thing is don’t ignore your plumbing until it becomes a major (and expensive) problem.
If you’re curious about what a maintenance plan could do for your home — or you just want a straight-talking quote with no sales pressure — get in touch with EPM.
We’re local, we’re honest, and we care about keeping your home running smoothly.
📞 Call us today 01392927923

We provide fast, reliable, plumbing, heating, electrical, drainage and maintenance services for homes and businesses. Our team ensures your satisfaction with high-quality solutions.
01392 927923
Unit 8, Newcourt Barton, Clyst Road, Exeter, EX3 0DB