A UK Homeowner’s Guide from the EPM Team

If you own a boiler — whether it’s gas, oil, or electric — you’ve probably wondered:

“Do I really need to service it every year?”

At EPM, it’s a question we hear from homeowners across Exeter all the time. And the short answer is: yes — in most cases, an annual boiler service is essential.

But let’s break down why, what it includes, and what could go wrong if you skip it.

How Often Should I Service My Boiler?

• Every 12 months – for almost all boilers in UK homes.

Why? Because most manufacturers require annual servicing to maintain the warranty. And just like your car, regular checks help prevent breakdowns and costly repairs.

We recommend booking your service before winter hits — ideally between spring and early autumn — to avoid cold-weather surprises.

What Does a Boiler Service Involve?

At EPM, a standard service typically includes:

• Visual inspection of the boiler and flue

• Safety and emissions checks (including carbon monoxide)

• Cleaning of components (like heat exchangers and condensate traps)

• Checking pressure and ventilation

• Testing key controls and sensors

We’ll also flag any obvious issues early, so you’re not caught out mid-winter with no heating or hot water.

What Happens If I Skip It?

Ignoring your boiler’s yearly service might seem like a money-saver… until it isn’t. Here’s what we’ve seen:

• Small issues turn into major breakdowns

• Invalidated warranties — manufacturers won’t pay out without service records

• Reduced efficiency = higher energy bills

• Hidden safety issues, like CO leaks, go unnoticed

• Problems missed until an EICR, gas safety or home sale survey

We’ve even seen boilers that haven’t been touched in years — full of sludge, corroded parts, and blocked condensate traps. That kind of neglect shortens lifespan and increases running costs.

Do I Need a Record of My Boiler Service?

Yes — especially for warranties and landlords.

After each service, we’ll provide:

• A service certificate (digital)

• Notes on any faults or advisories

• Confirmation of safe operation

If you’re a landlord, this is also part of your annual gas safety responsibilities under UK law.

What About Subscription Plans?

We’re currently rolling out service plans for EPM customers, with tiered options for boiler servicing, maintenance and optional electrical cover. These can help spread the cost of servicing and protect against unexpected breakdowns.

Some plans include priority callouts and discounted repairs — and we’ll remind you when your service is due.

More on that soon 👀

Final Thoughts from EPM

Servicing your boiler might not be the most exciting job on the list — but it’s one of the most important for keeping your home warm, safe, and efficient.

We work with homeowners across Exeter and Devon every day, making sure their heating is running smoothly year-round.

Want peace of mind for the winter ahead?
Book your boiler service with EPM or request a callback today — we’re always happy to help.